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Shipping Policy
COMMON SHIPPING QUESTIONS
UPS
- Next-Day Air, 2nd-day air, and 3rd day is not a guaranteed service.
- UPS ground is an ESTIMATE only. UPS legally has 10 days to get the package delivered. Our obligation is to ship packages in a timely basis. We do not provide the shipping service.
- UPS ships only on business days. Monday-Friday. An order that comes in after 12PM EST will ship the next business day. If on a Friday for instance after 12PM EST, it will ship on Monday.
- UPS Saturday delivery is possible, but you must call for that service.
USPS (Post Office)
- Free ship is First class mail which provides a track number. 3-10 days for delivery.
FedEX
- FedEx 2-day is a service reserved for accessory products.
Delivery Service
All packages are considered lost after ten days from drop off.
ColdTherapy.us reserves the right to upgrade the shipping service as long as it is equal to or greater than the service buyer selects.
Shipping Cutoff Time
Shipping cut-off time is 12:00PM EST Monday through Friday. We do not ship on Saturday or Sunday. If your shipment is an emergency, please contact us and select Next Day shipping if it is an option. Ground or free shipping will typically be shipped within 2-3 days. If you require same day shipping, please choose that options upon checkout.
WEEKENDS & AFTER 12:00PM EST ORDERS
If you place your order on the weekends or after 12:00 PM EST, your order will be shipped the next business day. Example: If you order on a Friday at 4:35 PM EST, then your package will go out on Monday. If you have any questions, please call us at the below number: